Refund Policy

 

# Refund Policy 
## Introduction
we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure your satisfaction.

## 1. Eligibility for Refunds
### 1.1 Defective or Damaged Products
If you receive a defective or damaged product, you are eligible for a full refund or replacement. Please contact our customer service team within 30 days of receiving the product.

### 1.2 Change of Mind
If you change your mind about your purchase, you may return the product within 30 days of receipt for a refund, provided that:
- The product is unused and in its original packaging.
- You have the original receipt or proof of purchase.

### 1.3 Incorrect Products
If you receive an incorrect product, please contact our customer service team within 30 days of receiving the product. We will arrange for the correct product to be sent to you and the incorrect product to be returned.

## 2. Process for Returns
### 2.1 Contact Customer Service
To initiate a return, please contact our customer service team at [support@frozenmagiccup.com](mailto:support@frozenmagiccup.com) with your order number and a description of the issue.

### 2.2 Return Authorization
Upon approval, you will receive a Return Authorization (RA) number and instructions on how to return the product. Please do not return products without an RA number, as they will not be accepted.

### 2.3 Shipping
You are responsible for the shipping costs to return the product, except in cases where the product is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

## 3. Refunds
### 3.1 Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

### 3.2 Late or Missing Refunds
If you have not received your refund within the specified time, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [support@frozenmagiccup.com](mailto:support@frozenmagiccup.com).

## 4. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

## 5. Exchanges
If you need to exchange a defective or damaged product, please contact us at [support@frozenmagiccup.com](mailto:support@frozenmagiccup.com) to arrange an exchange.

## 6. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:

**Frozen Magic Squeeze Cup**
Email: [support@frozenmagiccup.com](mailto:support@frozenmagiccup.com)


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By making a purchase on FrozenMagicCup.com, you acknowledge that you have read, understood, and agree to our Refund Policy.